ASKINSTEAD LEGAL

# Refund Policy

Effective 27 August 2026

AskInstead is operated by Weaveflow LLC, a Wyoming limited liability company.

This policy applies to AskInstead purchases from **Weaveflow LLC**.

## No general money-back guarantee

AskInstead provides a Free allowance without a payment card before purchase. We do not offer a general money-back guarantee.

We provide refunds when applicable law requires one.

## Duplicate charges

We refund a confirmed accidental duplicate charge. Contact us with the invoice date and charge amount.

## Subscription charges

Cancel before renewal to stop the next charge. Cancellation does not refund the current billing period.

Support can approve a documented exception. Approval is not automatic.

A full subscription refund ends paid access immediately and cancels the subscription through Stripe.

## Usage top-ups

Support can approve a refund for an unused top-up.

A partial top-up refund removes all unused credits from that top-up. We can review the account before restoring purchases.

We do not refund top-up usage that the organization has already consumed.

## Fraud, disputes, and records

We can hold access while we review a refund, chargeback, duplicate dispute, or card-network fraud warning.

Used service remains in billing and usage audit records. We keep invoice records when law requires them.

## Request a review

Write to [billing@askinstead.com](mailto:billing@askinstead.com). Include your account email, invoice date, and reason.

Do not email complete card numbers or sensitive payment details.